shipping-policy

Last Updated: feb 2026

This Shipping Policy explains how KB Foods (“we”, “our”, “us”) processes and delivers orders placed on https://kbfoods.in.

1. Order Processing Time

  • Orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During high-demand periods, processing times may be slightly extended.

2. Delivery Timeline

Estimated delivery time:

  • Metro Cities: 2–4 business days
  • Non-Metro Locations: 3–7 business days
  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • Force majeure events

We are not liable for delays beyond our control.

3. Shipping Charges

Shipping charges (if applicable) are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Ongoing promotional offers

Free shipping may be offered on orders above a specified value (if applicable).

4. Delivery Partners

We ship orders through reputable courier and logistics partners across India. Once your order is dispatched, tracking details will be shared via email or SMS (if applicable).

5. Order Tracking

After dispatch, you will receive:

  • Tracking number
  • Courier partner details

You can track your shipment using the provided tracking link.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details.

If:

  • The address is incorrect, or
  • The delivery attempt fails due to customer unavailability,

Additional shipping charges may apply for re-dispatch.

7. Damaged or Tampered Packages

If your package arrives:

  • Damaged
  • Opened
  • Tampered

Please:

  1. Take clear photos immediately.
  2. Notify us within 24 hours of delivery.
  3. Email us at [Insert Email] with order details and images.

Claims reported after 24 hours may not be accepted.

8. Delivery Restrictions

  • We currently ship only within India (unless otherwise specified).
  • Certain pin codes may not be serviceable.
  • We reserve the right to cancel orders from non-serviceable areas.

9. Perishable Products

For food and perishable items:

  • Ensure someone is available to receive the order.
  • We are not responsible for quality issues arising from delayed acceptance of delivery.